Returns, Refunds & Cancellations

• You can cancel any order until it is dispatched, meaning the courier has picked it up from us. Use Request cancellation on the order in My Account.
• When you ask, we check the order's live status with our courier partner. If it has already been picked up, it can't be cancelled; you can return it after delivery instead.
• We confirm every cancellation by email:
  • Paid online: the full amount, including the delivery charge, is refunded to your original payment method. Banks usually take 5–7 working days to show it.
  • Cash on Delivery: there is nothing to pay or refund.
• We may cancel an order ourselves, for example if an item is out of stock, was priced wrongly, the address can't be served, or the order looks fraudulent. You get a full refund of anything you paid.

• Window: 7 days from the moment the courier marks your order delivered. My Account shows the exact time your window closes.
• How: open the order in My Account, choose Return this order, pick a reason and tell us what happened. For Cash on Delivery orders, add the UPI ID you want your refund sent to.
• Pickup: we review your request within 1 working day. Once approved, we book a free courier pickup from your delivery address and email you the pickup date, the courier's name and a tracking number. You don't ship anything yourself, and we pay for the return shipping.
• Packing: pack the product in its box with everything that came with it (cables, ear tips, accessories, any free item). Hand it only to the courier showing the tracking number we emailed you.
• One return per order: a return covers the whole order. To return only part of an order, contact us first.

We check every returned product when it reaches us. We can decline a refund if the product isn't the one we sent, parts or accessories are missing, or it has damage from a drop, liquid, misuse or tampering. Returns for a change of mind must be unused and in the original packaging. If we decline, we explain why by email and send the product back to you at our cost.

• Amount: what you paid for the products, after any discount. The delivery charge you paid when ordering is not refunded on any return. Free delivery is for orders you keep: if your order got free delivery, the usual delivery charge for your address (shown in My Account before you return) is deducted from the refund.
• When: your refund starts 12 hours after the returned product reaches us. We use those hours to check it; if something is wrong (for example a missing part), we pause the refund and tell you why.
• Where: orders paid online are refunded to the original payment method through Razorpay (banks usually take 5–7 working days). Cash on Delivery orders are refunded to the UPI ID you gave us.
• Undelivered parcels: if a prepaid parcel comes back to us because it couldn't be delivered (wrong address, unreachable, refused), we refund the product amount once it reaches us. The delivery charge, or for a free-delivery order the charge we waived, is not refunded.
• We email you at each step: request received, pickup booked, picked up, received by us (with the time your refund starts), and refunded.

If your parcel arrives damaged, with the wrong item, or with something missing, use Report a problem on the order or start a return within 7 days of delivery. Photos of the parcel and product help us sort it out faster; reply to our email with them.