Warranty

If a product doesn't work when it arrives, you don't need the warranty. Return it within 7 days of delivery under our returns policy and we refund it. After 7 days, the warranty below takes over.

• Earbuds, neckbands or earphones with no sound, sound from one side only, or a microphone that doesn't work.
• Products that won't charge, won't switch on, or won't pair because of a hardware fault.
• Power banks that don't charge your device, or don't hold a charge because of a defect.
• Cables or connectors that stop working without visible damage.

• Physical damage after delivery: drops, cracks, dents, bent or broken connectors, chewed or cut cables.
• Liquid or sweat damage beyond what the product is rated for.
• Products opened, repaired or modified by anyone other than us.
• Damage from misuse, such as an unsuitable charger, power surges, or extreme heat.
• Normal wear and tear: scratches, worn ear tips, and the gradual loss of battery capacity that every rechargeable battery has with use.
• Lost or stolen products, and accessories lost after delivery.

• Use Report a problem on the order in My Account, or email solutions@signaturebharat.com with your order number and a short video or photos showing the problem. Your order number (or the invoice in My Account) is your proof of purchase.
• We reply within 2 working days. If the problem looks like a defect, we book a free pickup.
• Once the product reaches us, we inspect it and repair or replace it, usually within 7 working days, and ship it back free.
• A repaired or replacement product is covered for the rest of the original 12 months.
• If the inspection shows the problem isn't covered, we explain why and send the product back to you at our cost.

This warranty is in addition to your rights under the Consumer Protection Act, 2019 and other Indian law; it doesn't limit them.